1. Eligibility
Refunds or replacements are applicable only for damaged, defective, or incorrect products.
2. Refund Process
Contact us within 7 days of receiving the product with order details and photos of the issue.
Our team will verify the claim and guide you for return or replacement.
Refunds are processed using the same payment method within 7–10 business days after verification.
3. Non-Refundable Cases
Change of mind after delivery
Damage due to misuse or improper storage
Products opened and used (except in case of defects)
4. Exchange
Exchanges are possible for similar products if available in stock, following the same verification process.